Managing call data records (CDRs), monitoring network performance and ensuring profitability can be a daunting task. With multiple data sources, varying vendor rates and fluctuating traffic patterns, businesses need a centralised solution to streamline rate management and operational efficiency. Centralised monitoring is a unified approach that aggregates data from multiple sources into a single dashboard for real time tracking and management. In telecom, it consolidates call records, network performance and billing metrics from gateways, switches and PBX systems.
NEON SOFT advanced billing system simplifies this complexity by consolidating CDRs from multiple sources. Whether from gateways, softswitches, PBX systems or FTP into a single, unified interface. This centralised approach provides real time insights, powerful analytics and automated alerts, ensuring businesses can optimise costs, track performance and make data driven decisions effortlessly.
How centralised monitoring works?
Centralised monitoring collects real time data from multiple sources (gateways, switches, routers, etc.) into a unified system. The process works in the following four simple steps:
Data Collection
Devices send logs, metrics (like call volumes, latency) and alarms to a central server.
Processing
The server normalises and correlates data for consistency.
Storage
Information is indexed in a database for quick retrieval.
Visualisation
Dashboards display trends, outages or anomalies in real time.
Alerts
Automated rules trigger notifications for critical issues such as call failures.
How does NEON SOFT centralised monitoring work?
NEON SOFT's centralised monitoring system seamlessly consolidates data from your entire telecom infrastructure such as gateways, switches, PBX systems and much more into a single intelligent platform. By continuously collecting, analysing and visualising critical metrics in real time, it gives you complete visibility and control over your network operations. The system automatically detects anomalies, prevents revenue leakage and optimises performance. All through an intuitive dashboard that turns complex data into actionable insights.
Centralised monitoring for real time performance tracking
One of the biggest challenges in telecom operations is tracking live network activity and system health across multiple vendors and routes. Without real time visibility, businesses risk inefficiencies, unexpected costs and service disruptions. Neon ensures accurate, continuous monitoring by automatically aggregating CDRs from all sources, eliminating manual data collection errors. This means businesses can detect suspicious activities, balance traffic loads and ensure optimal network performance at all times. NEON SOFT Live Monitoring Dashboard provides:
Minutes per day
Track call volumes in real time.
Sales per day
Monitor revenue streams as calls happen.
Traffic by region
Identify high demand areas and optimise routing.
Deep insights into user and account activity
Understanding customer and vendor behavior is crucial for profitability. Without granular insights, businesses may miss trends that impact revenue or costs. With Neon, businesses can track user behavior, detect fraud early and ensure compliance, all from a single dashboard. NEON SOFT provides centralised visibility into:
Customer and vendor stats
Aggregated by destination, prefix, trunk, customer and vendor.
Hourly/Daily/Weekly/Monthly/Yearly call analysis
Spot trends and adjust strategies accordingly.
Key performance metrics
Call count, minutes, cost, ACD (Average Call Duration) and ASR (Answer Seizure Ratio).
Proactive alerts and notifications to prevent issues
Unexpected call spikes, fraudulent activities or vendor performance drops can lead to significant losses if not detected early. By setting up real time alerts, businesses can take immediate action before minor issues escalate into costly problems. NEON SOFT customisable alert system helps businesses stay ahead by triggering notifications for:
Longest calls
Prevent revenue leakage from extended call durations.
Expensive calls
Flag high cost routes for review.
Out of hours calls
Detecting unusual activity outside business hours.
Blacklisted destinations
Block unauthorised or high risk routes.
Integrated reporting for smarter decision making
Manual report generation is time consuming and prone to errors. NEON SOFT centralised reporting dashboard provides executives with actionable insights, helping them optimise pricing, negotiate better vendor rates and improve overall profitability. NEON SOFT eliminates this hassle with automated, consolidated reporting across all services. Reporting features include:
Vendor hourly stats
Compare performance across different time frames.
Quick CDR search
Retrieve call records instantly for audits or disputes.
QoS (Quality of Service) monitoring
Track ACD and ASR to ensure vendor reliability.
NEON SOFT: The ultimate solution for simplified rate management
Managing telecom operations does not have to be complex. NEON SOFT billing system brings automation, real time monitoring and deep analytics into a single platform, eliminating inefficiencies and reducing costs.
By utilising live dashboards, user activity insights, proactive alerts and integrated reporting, businesses can:
Reduce operational overhead with automated CDR collection.
Enhance profitability with real time traffic and cost monitoring.
Prevent revenue loss with instant fraud detection.
Make data driven decisions with consolidated reports.
In an industry where margins are tight and competition is fierce, NEON SOFT provides the competitive edge needed to stay ahead.
Experience Neon Soft in Action – Book Your free Demo Today and See Smart Billing Simplified.
